Complaints Procedure

Governing bodies of all maintained schools and maintained nursery schools in England are required, under Section 29 of the Education Act 2002 to have in place a procedure to deal with complaints relating to the school and to any community facilities or services that the school provides.

The law also requires the procedure to be publicised.

  • Discuss the complaint informally with the Headteacher or another member of staff. They will then get back to you if the matter cannot be resolved right away. If you are not satisfied you can then,
  • Make a formal complaint to the Governing body. It must be submitted in writing to the Chair. If you are still not satisfied you can then
  • Make a formal complaint to the Local Authority. It must be made in writing to the Director of Education.

In all cases, the first step is to see the Headteacher for an informal discussion of any problem.​

Woodthorne Complaints Policy July 2017